HOTEL TERMS & CONDITIONS

1. Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation can be sent to you by email using the email address that you have supplied. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact our team at the Angel View immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking

Credit or debit card details will be required when you make your booking. See our cancellation policy for charges that may be taken. In some instances, a non-refundable deposit or full payment may be required at the time of booking. If this is the case you will be advised during the booking process and is usually for special offers and packages.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved on your departure from the hotel. By signing our registration card you hereby authorise us to take payments from your credit/debit card, without further notice to you, for any services used by you at our premises and for which you have not already paid us.

3. Price changes

The Angel View reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed in a booking confirmation. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct on the booking confirmation before making your final confirmation.

4. Price Guarantee

On receipt of written confirmation the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation.

5. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to reception@angelviewinn.co.uk) as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.

6. Cancellations

In order to avoid cancellation and/or non-arrival charges, guests should observe our cancellation policy, which is 24 hour prior to 2 pm on day of arrival, with the exception of some offers and packages and where otherwise stated. Failure to cancel in advance will result in 100% of the first night's accommodation package being charged to your credit or debit card. Please check at the time of booking if you are unsure of any of our cancellation procedures

7. Cancellations and changes made by The Angel View

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

8. Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

9. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your actions.

10. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation.

11. General Information

Accommodation: All bedrooms feature a private ensuite bathroom with either a bath & shower or a shower, colour television, tea/coffee making facilities and direct dial telephone.
Opening hours: Our reception is open from 7.00am until 11.00pm Monday to Friday and 8.00am until 11.00pm on weekends and bank holidays. If you wish to check-in to the hotel out of these hours, please discuss with reception at the time of booking.

Payment Methods: We accept most major credit and debit cards and cash.

Check-in: Your room(s) will normally be available by 2pm (3pm on weekends and bank holidays). If you wish to arrive earlier please telephone reception to see if it is possible.
Check-Out: We ask that you vacate your room by 11.00am.

Parking: There is ample free parking at the hotel.

Pets: Pets are not accepted in the hotel excluding guide dogs.
Smoking Policy: The Angel View is a no smoking hotel throughout. Outside smoking areas are available

Taxes: All prices include VAT tax at the prevailing rate at the time a payment is made.

Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.

12. Third party websites and viruses

The Angel View cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from The Angel View website.

13. Lost property

Any lost property found at the hotel shall be kept at the hotel for no more than one week. After this time any lost property items will be discarded.

 

14. Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Angel View Hotel & Restaurant, Low Eighton
Gateshead, NE9 7UB, United Kingdom |  Tel: 0191 410 3219

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© 2020 by Angel View Inn